Terms and Conditions
Last Updated:
August 18, 2025
SG Collective LLC (“Company”, “we”, or “our”) is a fragrance and personal care brand offering a range of products, including fragrance and personal care essentials (the “Products”) under the trademark “Samir Grey” available for purchase through our website, www.samirgrey.co (the “Website”).
All Products comply with applicable Food and Drug Administration (FDA) regulations, European Union Regulation (EC) No 1223/2009 on cosmetic products, state-specific cosmetic regulations, and safety standards for cosmetics and fragrances, including California Safe Cosmetics Act requirements and California Proposition 65 warnings where applicable. Our products are registered with the FDA and comply with EC safety assessments and compliance verification. Full ingredient lists, safety information, and any required state-specific disclosures are available on each Product page.
The following Terms and Conditions (the “Terms”) constitute a legally binding agreement between you and the Company regarding your access to and use of the Website and any related services (collectively, the “Services”). These Terms outline the conditions under which you may browse, purchase Products, and otherwise interact with the Website. Your use of the Website is conditioned upon your acceptance of all terms, conditions, policies, and notices set forth herein. By using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or engage in our Services.
Please read these terms carefully, as they contain important information about your rights and obligations, including conditions, limitations, and exclusions that may apply to you. You should also review our Privacy Policy prior to using the website or purchasing any Products.
Supplemental features or tools that may be added to the Website are also subject to these Terms. Company reserves the right, in its sole discretion, to modify or replace any part of the Terms at any time by posting updates directly on the Website and updating the “Last Updated” date. Your continued access to or use of the Website after such changes are posted constitutes your acceptance of those changes. It is your responsibility to periodically review these Terms for updates. The most current version of the Terms is always available on the Website.
1. Purchases and Payment
All Products available for purchase are described on the Website as accurately as possible, including complete ingredient lists, allergen information, and usage instructions in accordance with FDA labeling requirements for cosmetics. Product descriptions comply with the Fair Packaging and Labeling Act (FPLA), Federal Trade Commission guidelines, and state-specific labeling requirements, including but not limited to California, New York, and Illinois cosmetic labeling regulations. Products sold to Hawaii customers may be subject to additional shipping restrictions for certain ingredients. Our products are registered with the FDA and are formulated to meet FDA and EC safety requirements for cosmetics. Natural and synthetic fragrance components may cause sensitivities in some individuals. However, we do not guarantee that descriptions, pricing, or other content will be free of errors, and we reserve the right to correct any inaccuracies at any time without prior notice.
All prices are listed in U.S. dollars and are subject to change at any time without notice. Products are offered for sale subject to availability, and we reserve the right to discontinue any Product at any time.
Payment is processed securely through Shopify using standard debit and credit card payment methods. By submitting payment, you authorize us to charge the total amount to your selected payment method, including applicable state and local sales taxes based on your shipping address. All transactions are subject to verification and acceptance before processing.
3. Cancellations and Returns
You may request to cancel an order within twenty-four (24) hours of purchase by emailing orders@samirgrey.co with “Cancel Order” and your order number in the subject line. After this window, cancellations will no longer be accepted.
Returns are only accepted for unopened products and must be requested within fifteen (15) days of purchase. For safety and hygiene reasons, opened or used fragrance and cosmetic products cannot be returned unless they are defective or cause an adverse reaction. If you experience an adverse reaction, please report it immediately and dispose the Product for potential testing. To initiate a return, you must email your name, order number, a photograph of the Product, and reason for return to orders@samirgrey.co. All returns are subject to approval and must meet our return criteria. Approved returns will be refunded to the original form of payment, excluding any shipping fees, which are non-refundable.
We reserve the right to refuse any return that does not comply with these requirements.
4. Customer Support and Disputes
If you experience any issues with a Product or have questions about your order, please contact us at hi@samirgrey.co. We aim to respond within forty-eight (48) hours and will make reasonable efforts to resolve your concerns promptly and in good faith. You agree to first attempt to resolve any dispute or concern informally by contacting us before pursuing any legal action.
5. Eligibility and Acceptable Use
By using the Website, you represent that you are at least eighteen (18) years of age or are accessing the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
You may not use the Website for any unlawful purpose or in violation of any applicable laws or regulations. Unauthorized use of the Website, including but not limited to data scraping, reverse engineering, or misuse of any content or functionality, is strictly prohibited and may result in suspension or termination of your access.
We reserve the right, in our sole discretion and without notice, to restrict or terminate your access to the Website at any time if we believe you have violated these Terms or engaged in any fraudulent or harmful conduct.
6. Accuracy, Completeness, and Updates
While we strive for accuracy, Company makes no warranty that the information provided on the Website is complete, current, or error-free. You rely on any such information at your own risk. We may correct errors or update information at any time without notice.
7. Intellectual Property & Proprietary Rights
Company owns, solely and exclusively, all right, title, and interest in and to the Website, its Products, and all content, software code, data, the look, feel, design, and organization of the Website; as well as the compilation of the content, code, data, and materials available on the Website, including but not limited to any intellectual property and/or proprietary rights. Company reserves all rights in and to the Website not expressly granted in these Terms. You acknowledge and agree that you will not sell, distribute, transmit, broadcast, publicly perform, or create any plagiaristic works based on Company’s Website, in whole or in part.
If you post, upload, or make available any information, data, text, files, communications, or other materials regarding your use of the Products, such as through testimonials or public posts on any website or social media platform (“Your Content”), Company may use, reproduce, display, exhibit, comment on, or otherwise make use of Your Content, in whole or in part, strictly for advertising, promotional, and marketing purposes. However, Company will never share certain personal information or any of Your Content without first obtaining explicit consent from you.
8. Ratings and Reviews
You may have the option to provide a review of the Website (“Feedback”). Any Feedback you leave must reflect your honest opinion. Company may remove Feedback at any time, without notice. You agree not to make or communicate to any person or entity, in any media or public forum, including any social media network, any comments or statements (written or oral) that intentionally or unintentionally would, or is reasonably certain to, disparage, create a negative impression of, or be detrimental to the reputation of Company or other users of the Website.
9. Safety of Products
Products have been evaluated by the FDA and are EC compliant Products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Fragrances may contain allergens or ingredients that could cause skin sensitivity. Before using any Product, carefully review the ingredient list for potential allergens and perform a patch test by applying a small amount to your inner arm 24 hours before full use. If you experience any adverse reaction to a Product, discontinue use immediately, seek medical attention, and report the incident to us at hi@samirgrey.co. Company complies with all FDA adverse event reporting requirements for cosmetic products and applicable state-specific reporting requirements, including the California Safe Cosmetics Program reporting requirements and New York State's notification requirements for serious adverse events.
10. Disclaimer of Warranties and Limitation of Liability
Data Privacy. Company does not intend to share your personal information with any third-party servers or platforms. You understand that the use of third-party services may at times involve the transmission of data over networks that are not owned, operated, or controlled by Company. Company is not responsible for any data lost, altered, intercepted, or stored across such networks. Company cannot guarantee that its security procedures will be error-free or that the transmission of data will always be secure.
THE USE OF THE WEBSITE IS AT YOUR SOLE RISK. ALL PRODUCTS OFFERED ON THE WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY: (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; OR (d) WARRANTY REGARDING SAFETY OR EFFICACY FOR ANY PARTICULAR USE OR PURPOSE, INCLUDING BUT NOT LIMITED TO FRAGRANCE SENSITIVITY, ALLERGIC REACTIONS, OR INTERACTIONS WITH OTHER PRODUCTS; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. INDIVIDUAL RESULTS MAY VARY AND SKIN OR FRAGRANCE SENSITIVITIES MAY OCCUR.
THE ABOVE PARAGRAPHS APPLY TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES, IN PARTICULAR A DISCLAIMER OF WARRANTIES PROVIDED OR IMPLIED BY LAW, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
IN NO EVENT SHALL COMPANY BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE COST OF YOUR PRODUCT.
In addition to the preceding paragraphs of this section and other provisions of these Terms, any advice that may be posted on the Website is for informational purposes only. Company makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the information offered within or through the Website. If you have specific concerns or a situation arises where you require professional advice, consult with a trained and qualified professional.
The limitation of liability set forth above shall: (a) only apply to the extent permitted by law; and (b) not apply to: (i) liability resulting from our gross negligence or willful misconduct; or (ii) death or bodily injury resulting from our acts or omissions.
11. Non-Disparagement
You agree not to make or communicate to any person or entity, in any media or public forum, including any social media network, any comments or statements (written or oral) that would intentionally, unintentionally, or be reasonably certain to, disparage, create a negative impression of, or be detrimental to Company’s reputation.
12. Arbitration and Disputes
Disputes. While Company may help facilitate the resolution of disputes, Company has no control over and does not guarantee: (a) the quality, reliability, accuracy, or effectiveness of any Products; (b) the truth or accuracy of any product descriptions, reviews, or other user content; or (c) the performance or conduct of any third party.
Release. You hereby release Company, its affiliates, and their respective directors, officers, shareholders, employees, agents, service providers, representatives, contractors, licensors, suppliers, successors, and assigns from and against any claims, injuries, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including legal fees), known and unknown, arising out of or in any way connected with any dispute you have, whether it be at law or in equity, as of the date you accept these Terms.
Indemnification. By using the Website, you agree to indemnify, hold harmless, and defend Company from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to attorney’s fees, arising directly or indirectly from a claim by a third party.
Arbitration. If a controversy or claim arises, you and Company (each a “Party” and collectively the “Parties”) will first attempt in good faith to resolve it by negotiation. If unresolved after thirty (30) days, the Parties will attempt in good faith to resolve the dispute through mediation under mutually agreeable rules. If not resolved within sixty (60) days of mediation commencement, or if either Party refuses to participate, the dispute shall be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in New York, New York, unless otherwise agreed. The arbitrator's award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. You may opt out of this arbitration agreement by notifying us in writing within 30 days of your first purchase. Nothing in this section will prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorized access.
The arbitration shall be administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and its Supplementary Procedures for Consumer-Related Disputes, excluding any rules governing or permitting class actions. The arbitrator’s written decision shall be final and binding. There shall be no pre-arbitration discovery, and the arbitrator shall not award punitive damages. Judgment may be entered in any court of competent jurisdiction.
Class Action Waiver. All arbitration shall be conducted solely on an individual basis and not as a class, consolidated, or representative action. YOU EXPRESSLY WAIVE YOUR RIGHT TO FILE OR PARTICIPATE IN A CLASS ACTION OR SEEK RELIEF ON A CLASS BASIS. If any court or arbitrator determines that the class action waiver is void or unenforceable, or that an arbitration may proceed on a class basis, then the arbitration clause shall be deemed null and void in its entirety, and the Parties shall be deemed to have not agreed to arbitrate disputes.
13. Notices
Company may provide any notice to you under these Terms by: (a) sending a message to the email address you provided; or (b) posting the notice directly on the Website. Notices sent by email will be effective on the date the email is sent, and notices posted on the Website will be effective upon posting. It is your responsibility to keep your email address current and to regularly review notices.
To provide notice to Company under these Terms, you must contact us by email, personal delivery, overnight courier, or certified mail at: hi@samirgrey.co
· Notice provided by email shall be effective upon being sent.
· Notice provided by personal delivery shall be effective immediately.
· Notice provided by overnight courier shall be effective one (1) business day after it is sent.
· Notice provided by certified mail shall be effective three (3) business days after it is sent.
14. Miscellaneous
Third-Party Content. The Website may integrate with various third-party services, applications, and platforms. These third-party services are subject to their own terms of service and privacy policies. We are not responsible for the practices of any third-party services, and your use of such services is at your own risk.
No Agency. There is no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and Company.
Privacy Policy. Company respects your privacy and is committed to protecting it. To learn more, please visit our Privacy Policy available on the Website, which governs the processing of all personal data collected from you in connection with your use of the Website. By using the Website, you consent to the collection and use of your information in accordance with the Privacy Policy.
Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of the State of New York, without giving effect to any choice or conflict of law provision or rule.
Severability. If any provision of these Terms is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
Waiver. The failure of Company to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision is effective only if in writing and signed by an authorized representative of Company.
Force Majeure. Company will not be liable or responsible to you, nor be deemed to have defaulted or breached the Terms, for any failure or delay in our performance under the Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
Notice to California Users. Under California Civil Code Section 1789.3, California users of our Services are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.
Compliance and Regulatory Disclaimers. You agree to comply with all laws, restrictions, and regulations relating to the export, sale, distribution, and use of products and information, including but not limited to state-specific shipping restrictions, sales tax requirements, and product labeling laws. You acknowledge that certain products may not be available for purchase or shipping to specific states due to local regulations. Our products are not intended to diagnose, treat, cure, or prevent any disease. If any products contain fragrances or other ingredients that may cause allergic reactions, you acknowledge that you have reviewed the ingredient lists and assume all risks associated with their use. For purposes of the United States of America Export Administration Act (“Export Laws”), each user states that such user is (a) not a citizen, or otherwise located within an embargoed nation (including without limitation the Office of Foreign Assets Control (“OFAC”) comprehensively embargoed countries of Iran, Syria, Cuba, North Korea and Sudan, and certain specially designated nationals listed by OFAC as updated from time to time and (b) not otherwise prohibited under the export laws from receiving such products and information. Funds may be frozen and/or turned over to the applicable governmental agency if a Campaign is deemed to be in violation of export laws.
State-Specific Notices and Rights.
Notice to New Jersey Clients. If you are residing in New Jersey, the following provisions of these Terms do not apply to you (and do not limit any rights you may have) to the extent that they are unenforceable under New Jersey law: (a) the disclaimer of liability for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind (for example, to the extent unenforceable under the New Jersey Punitive Damages Act, New Jersey Products Liability Act, New Jersey Uniform Commercial Code, and New Jersey Consumer Fraud Act; (b) the limitations of liability for lost profits or loss or misuse of any data (for example, to the extent unenforceable under the New Jersey Identity Theft Protection Act and New Jersey Consumer Fraud Act); (c) application of the limitations of liability to the recovery of damages that arise under contract and tort, including negligence, strict liability, or any other theory (for example, to the extent such damages are recoverable by a consumer under New Jersey law, including the New Jersey Products Liability Act); (d) the requirement that you indemnify Company (for example, to the extent the scope of such indemnity is prohibited under New Jersey law); and (e) the New York governing law provision (for example, to the extent that your rights as a consumer residing in New Jersey are required to be governed by New Jersey law.
Notice to Virginia Users. Under Virginia Code § 59.1-508.16, users have certain rights regarding electronic contracts and records.
Notice to Colorado Users. Under Colorado Consumer Protection Act, users have specific rights regarding cancellation of contracts and refund policies.
Notice to Maine Users. Under Maine's Uniform Electronic Transactions Act, users have specific rights regarding electronic records and signatures.
Notice to Connecticut Users. Under Connecticut Gen. Stat. § 42-371, users have the right to cancel certain online purchases within three business days.
Notice to Massachusetts Users. Under Massachusetts consumer protection laws (M.G.L. c. 93A), unfair or deceptive practices in commerce are prohibited, and users have specific rights regarding online transactions.
Statute of Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action against Company arising out of or related to the use of the Website must be filed within two (2) years after such claim or cause of action arose or be forever barred.
Entire Agreement. These Terms constitute the sole and entire agreement between you and the Company regarding the Website, and your use thereof, and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.
These Terms and our Privacy Policy constitute the final agreement on the matters contained herein. You acknowledge and agree that these Terms are binding and shall govern the relationship between you and Company in connection to the use of its Website.
If you have any questions, please contact Company directly via email at: legal@samirgrey.co
